Training What we can do for you:
When people are given the opportunity to reach their full potential – whatever role they play – they and their business thrive.
Cooper and Lansbury identifies people's talents and turns them into strengths. Our services are based around three core areas and are designed to help all in your organisation – from senior management to middle managers and frontline teams.
Leadership development
- Be that person who inspires, influences and motivates others
- Gain positive personal impact and confidence
- Understand your team's motivators and how to address them
Our Leadership and Management training programme is suitable for senior managers, middle managers and those aspiring to be in a management position. We will equip you with everything you need to improve your performance as a manager and lead your team effectively.
Personal development
- What's holding you back from doing your job better?
- Where do you need to grow in order to succeed?
- Want to step out and be bold?
Our portfolio of personal development courses enables you to enhance your skillset and let your talents shine through. Courses are suitable for anyone who wants to improve what they do and how they do it.
Customer experience
- Learn how to provide consistent and exceptional customer experience
- Understand how to deliver greater effort and impact to your customers
- Manage your customer relations and public relations with confidence
According to the Institute of Customer Service (ICS), customers are five times more likely to recommend a service or product if it exceeds their expectations. Our customer experience programmes show your teams how to deliver exceptional service with the 'wow' factor and go the extra mile (whilst getting the basics right first time). Suitable for anyone in a customer-facing role including customer support, sales, meet and greet and account management.