Courses
Displaying 9/9 resource summaries matching selection criteria
The Magic of Presenting
Added: Sat 27 Jun 2015 updated: Thu 22 Jun 2017
www.cooperandlansbury.com/cooperandlansbury/documents/007964.pdf
This two-day workshop helps you to give memorable presentations that will inspire your audience every time.
Customer Service Excellence
Added: Sat 27 Jun 2015 updated: Mon 29 Jun 2015
www.cooperandlansbury.com/cooperandlansbury/documents/006548.pdf
This one-day workshop is founded on the principles of the ‘Fish Philosophy’. It enables teams to work on attitude, going the extra mile and transforming what they do into ‘Service Excellence’.
First Class Service Behaviours
Added: Sat 27 Jun 2015 updated: Mon 29 Jun 2015
www.cooperandlansbury.com/cooperandlansbury/documents/006549.pdf
This range of personal behaviour workshops aims to enhance your customer service skills whilst focusing on tangible service behaviours.
Assertiveness and Impact
Added: Sat 27 Jun 2015 updated: Mon 29 Jun 2015
www.cooperandlansbury.com/cooperandlansbury/documents/006546.pdf
This one-day workshop gives participants an opportunity to acquire and practise some of the skills necessary for interacting in an assertive manner and to learn how and when to apply them.
Building Effective Teams
Added: Sat 27 Jun 2015 updated: Mon 29 Jun 2015
www.cooperandlansbury.com/cooperandlansbury/documents/006547.pdf
This one-day course gives you an awareness of what a team is and how you manage the characteristics and individuals within that team.
Leading Change and Strategic Planning
Added: Sat 27 Jun 2015 updated: Mon 29 Jun 2015
www.cooperandlansbury.com/cooperandlansbury/documents/006551.pdf
This one-day course helps you to recognise when change is appropriate, how to manage it and how to build it in to your working strategy. It will also help you to create momentum to bring your team with you on the change journey.
High Impact Writing Skills
Added: Sat 27 Jun 2015 updated: Mon 29 Jun 2015
www.cooperandlansbury.com/cooperandlansbury/documents/006550.pdf
This one-day writing course will show you how to write with competence and confidence, produce documents quickly and effectively and get them to the top of the pile.
Management Essentials
Added: Sat 27 Jun 2015 updated: Mon 29 Jun 2015
www.cooperandlansbury.com/cooperandlansbury/documents/006552.pdf
A suite of four leadership modules focusing on the leadership lifecycle and how to perform at the top of your game.
Time and Meeting Management
Added: Sat 27 Jun 2015 updated: Mon 29 Jun 2015
www.cooperandlansbury.com/cooperandlansbury/documents/006554.pdf
This one-day workshop increases your personal effectiveness by helping you to manage your time for maximum performance.